Privacy Policy

Last updated: November 29, 2024

Welcome to Plasma Diamant. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website diamant31.com and use our diamond cutting and gemstone processing services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact information: First name, last name, phone number, email address
• Address information: Physical address, postal code
• Payment information: Payment details (processed through secure payment systems)
• Service information: Details about gemstones, cutting requirements, preferences
• Communication information: Messages, requests, feedback

1.2 Technical Information

We automatically collect technical information when you visit our website:

• IP address and geolocation data: Country, city, region
• Device information: Browser type, operating system, device type
• Usage information: Pages visited, time spent, click patterns
• Cookies and similar technologies: For website functionality and analytics

2. How We Use Your Information

We use your information for the following purposes:

• Service provision: Processing orders, cutting gemstones, quality control
• Communication: Responding to inquiries, sending notifications, providing updates
• Payment processing: Billing, invoicing, payment confirmation
• Service improvement: Analyzing usage patterns, improving website functionality
• Marketing: Sending information about new services and special offers (with consent)
• Legal compliance: Meeting legal requirements, protecting our rights

3. Data Protection

3.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access control: Restricted access to personal information
• Regular updates: Security systems and software regularly updated
• Staff training: Employees trained in data protection practices

3.2 Data Storage

Your personal information is stored on secure servers located in the United States of America. We retain information only as long as necessary for the purposes specified in this policy.

4. Third-Party Data Transfer

We may share your information with third parties only in the following cases:

• Service providers: Payment systems, delivery services, technical support
• Legal requirements: When required by law or court order
• Business transfers: In case of merger, acquisition, or sale of assets
• With consent: When you explicitly consent to such sharing

5. Cookies and Tracking Technologies

5.1 Types of Cookies

We use the following types of cookies:

• Essential cookies: Required for website functionality
• Performance cookies: Collect information about website usage
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used for personalized advertising (with consent)

5.2 Cookie Management

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights

Under applicable law, you have the following rights regarding your personal information:

• Right to access: Request copies of your personal information
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your personal information
• Right to restriction: Request restriction of processing
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing of your information

7. Data Retention

We retain your personal information for the following periods:

• Service information: 5 years after service completion
• Financial information: 7 years as required by tax laws
• Communication records: 3 years after last contact
• Technical data: 2 years for analytics purposes

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information immediately.

9. International Data Transfer

Your personal information is primarily stored and processed within the United States of America. We may transfer data internationally only when:

• Required for service provision
• You have given explicit consent
• Such transfer is legally required
• Adequate protection measures are in place

10. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Sending email notifications for major changes
• Displaying prominent notices on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Applicable Legislation

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America, including California Consumer Privacy Act (CCPA) and other applicable federal and state regulations.