Refund Policy

Last Updated: November 29, 2024

General Policy

At Plasma Diamant, we are committed to customer satisfaction and quality service. This refund policy outlines the terms and conditions for refunds and cancellations of our diamond cutting and processing services.

Cancellation Policy

• 24-48 hours before service: Full refund available
• Less than 24 hours before service: 50% refund available
• Same day cancellations: No refund available
• Emergency cancellations: Case-by-case consideration with documentation

Refund Eligibility

Refunds may be issued in the following circumstances:

• Service not performed as agreed upon
• Damage to customer's gemstone due to our negligence
• Quality standards not met as specified in service agreement
• Service cancellation within the timeframes specified above

Non-Refundable Services

The following services are non-refundable once completed:

• Completed diamond cutting and polishing services
• Custom design work that has been started or completed
• Expert evaluation and certification services
• Consultation services that have been provided

Refund Process

1. Submit refund request in writing to support@diamant31.com
2. Include order number, service details, and reason for refund
3. Provide supporting documentation if applicable
4. Review process takes 5-7 business days
5. Refunds processed within 10 business days of approval

Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Submit a formal complaint via email
• Seek resolution through applicable consumer protection agencies

Contact Information

For refund requests and inquiries:

Email: support@diamant31.com
Phone: +1-495-656-55-34
Address: 950 Brickell Bay Dr Apt 5504, Miami, FL, 33131
Business Hours: Mon-Fri 9:00-19:00 EST